Refund policy

RETURNS

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Our policy lasts for 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Certain situations result in a partial refund for:

- The item is not in its original condition, which is wasted or has some missing parts for reasons that are not due to an error on our part.
- The item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at chezelvy@gmail.com.

Sale items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items are non-refundable.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, send us an email at chezelvy@gmail.com and send us your item to: 1034 rue olivier Roy, Québec, QC, G2L0G4, Canada.

Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be sent to you by mail.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

Expedition
To return a product, you must mail it to: 1034 rue olivier Roy, Québec, QC, G2L0G4, Canada.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.